the chihuahua diaries

Well, they responded to my concerns. What do you think of their response? Please let me know...

Dear Nikka:

Thank you for your e-mail.

We regret to learn of your disappointment with Air Canada’s recent
change to its policy regarding the carriage of pets in the cabin. While we
appreciate the opportunity to address your concerns, we sincerely
apologize for any inconvenience this may cause you.

Like most companies, Air Canada reviews its policies, procedures and
services to ensure that its product offering responds to customer demand
while keeping pace with industry standards and current economic
realities. As part of this revision, we will no longer accept pets in the
cabin on any flights. Animals carried in the cabin cause more disruption
to other customers. Their containment in a small bag or kennel is
difficult for them and there is an increased tendency for dogs to bark and
cats to meow, for example. Additionally, more customers are complaining
of severe allergies to pets and incidents caused by customers who let
their pet out of their bag/kennel are on the rise. The result is
disturbance to others on board including our in-flight staff.

Customer feedback is extremely valuable to us and we appreciate you
taking the time to share your impressions. Please be assured your
comments have been documented and will form the basis of reports generated to our executive team as well as our operational groups.

While we recognize your disappointment, we hope you will provide us with an opportunity to welcome you on board.

Sincerely,

Jan Sagmoe
Customer Solutions